Phenomenal!! Apr 3, 2024

Phenomenal!! I called Mac's after I felt I was being jerked around by a different company. They came out in less than 48 hours to assess what I needed and had the whole job finished in under a week! And any time I’ve had a question, they’ve been so quick to answer and so helpful. I would recommend them anywhere, any day! Thanks, Mac's!

Demi Wright

Permit Process Was Smooth Apr 3, 2024

The company was very diligent in making sure the permit process was smooth with all involved in the process. The unit placed in my garage was delivered as promised.

John Broussard

Beyond Anything I've Seen Sep 19, 2023

I cannot say enough about Steve and the crew. The professionalism is beyond anything I've seen in a company of their nature. I have had them do multiple services on my house within the last few years and every time they come it's been nothing less than amazing. My house was built in the '50s, so they had their work cut out for them. They make sure when entering and leaving the house they are wearing job-specific gear so as not to track dirt or junk around. They explain every step of the process from start to finish. Nate has been my service tech for multiple things and he is always kind, courteous, and goes above and beyond to make sure I know what I'm doing. Even when I have questions or concerns they address them immediately, over the phone and even in person. They even brought two intense coolers to make sure the house stayed comfortable during the Heater/AC replacement. Any other plumbing or HVAC issues that might come up Steve will be my first call. Well technically Shannon as she runs the office, and just like the rest of the crew, she is amazing! This is for the business Mac's Plumbing & HVAC.

Katie Karadimos

Honest, friendly, and quality work. Apr 9, 2022

Honest, friendly, and quality work. I incidentally found out my water heater, which was originally installed in the 90s, was completely rusted on the inside. I did some research and found that MAC's was a local carrier of Bradford White water heaters, which are American-made and high quality. I called for an estimate/eval appointment, and Steve came out the next week. He is personable and friendly and gave me an easy-to-understand estimate and his honest recommendations. As a single female homeowner, I felt very comfortable and never felt as if he was trying to upsell me (which other contractors and businesses have done in the past). He gave me several options and even told me about the SMUD rebates I'd be eligible for. I opted to convert from gas to an electric hybrid for its efficiency, cost, the fact that it will cool the garage a bit, no pilot light, and the SMUD incentive rebate. On the installation date, Ed and another technician (whose name I cannot remember, I'm so sorry) arrived promptly at 8 am as scheduled. They were equally friendly and personable. We talked about some of our outdoor house projects, and they got right to work. We had painted the garage and asked that they let us know when the old water heater was removed so we could paint behind it, and without asking, they did it for us! I even, without thinking, turned the water on while they were working and got water everywhere. They just politely reminded me not to use the water and helped me clean up a bit. When they went up to the attic to do electrical, right away they noticed the HVAC system had some issues. I know nothing about HVAC, but remember him showing me the photos, and basically, the coils are rusted, there's coolant leaking, it's falling apart, and we are breathing in particles of fiberglass. The week prior, I was just thinking the HVAC was probably 20-30 years old and needed replacing. I called the office to make an appointment for an HVAC assessment and got one for the next week, but our technician called Steve and sent him the photos. On the phone, the three of us were able to decide on a new system and establish an install date ASAP due to the condition and their very packed schedule coming up this summer. Of course, they told me all about the SMUD incentive rebates, so they were able to save me quite a bit of money by changing from gas to electric hybrid. SMUD offers a $3900 rebate. I'm so thankful they noticed because, with summer coming up, my HVAC could have failed at a very unfortunate time. Overall, I am so happy with the fast, quality, professional work they've done. And it's a bonus that they're local. I am a lifelong customer and cannot recommend them enough! And one other thing! Our technician also offered to add 220 and 110 plugs for our garage/outdoor projects. He added room in our service panel. He didn't have to do that. He went the extra mile. This is for the business Mac's Plumbing & HVAC

Tracy Lee